Introduction

Welcome to Santiago Strategies LLC (“we”, “our”, or “Santiago Strategies LLC”). Your privacy is extremely important to us, and we value the trust you place in our services. This Privacy Policy outlines how we manage and protect your personal information.

Consent & Use

By accessing and using our Website, you agree to allow us to collect and utilize your information as described in this Privacy Policy. We assure you that your information will not be shared, sold, or leased to third parties in ways other than those described here. Each time you use our Website, the current version of this Privacy Policy will apply.

If you have any concerns about this Privacy Policy, please refrain from using our Website or provide information in a way that restricts our access to it.

For any questions regarding our Privacy Policy, you can contact us at:

Phone: 1 (877) 734-6912
Email: [email protected]
Mail: Santiago Strategies LLC, 1308 Stearman Ct Ste #3, Orlando, FL 32825

Collection of User Information

We collect personal information from users at various points on our Website to provide a seamless, personalized experience. This information may be collected when:

Placing orders or requesting information about our products/services.
Registering on our Website, which may require personal details such as name, address, phone number, and email.
Checking order status online.
Participating in online surveys, contests, or sweepstakes.
Providing credit card information for orders.
Submitting an email address for communications.
Subscribing to newsletters or emails.
Engaging in live chat sessions.
Purpose of Information Collection

The primary purposes for collecting personal information include:

Fulfilling user requests and processing orders.
Providing quick access to information.
Displaying relevant content on our Website.
Informing users about new products and services from Santiago Strategies LLC.
For instance, if there is an issue with an order, we will use the contact information provided to resolve the matter.

Live Chat Sessions

Information exchanged during live chat sessions may be retained by Santiago Strategies LLC. By participating, you agree that we and our representatives can record and store these details. Information provided during these sessions is intended for informational purposes only and should not be the sole basis for decisions. We advise against sharing personal details such as social security numbers, credit card information, etc., during these sessions.

Your Choice to Provide Information

You can choose not to provide personal information to us. However, this may limit your access to certain sections of our Website that require such information.

Terminology

Cookies: Small data files stored by your browser that help us enhance your user experience. Managing cookies is typically possible through your browser settings. However, disabling cookies may affect website functionality.
Anonymous Data: General data collected about website visits that do not identify individuals. This helps us understand user preferences and improve our Website.
Google Analytics: Tools used by Google to collect information via cookies, improving user experience on our Website. For more information on opting out, visit: http://www.networkadvertising.org/managing/opt_out.asp.
Google AdWords: Tools used by Google to display our services across the web based on your browsing history. Opt-out information can be found at: http://www.networkadvertising.org/managing/opt_out.asp.

Children’s Privacy

We are committed to protecting the privacy of children. Our Website complies with the Children’s Online Privacy Protection Act (COPPA) and does not knowingly collect personal information from children under the age of 13.

Exclusions from Personal Information
Personal information, as defined in this policy, does not include:

Publicly available information from government records.
De-identified or aggregated consumer information.
Information not covered by CCPA.
Sources of Information Collection

We collect personal information through:

Direct interactions on our Website, www.phoenixfinancial.com, and its tracking tools.
Social media platforms like Facebook® or Twitter®.
Direct submissions from consumers, such as reviews, survey responses, or contest entries.
Affiliated entities and marketing agencies.
Use of Collected Personal Information

Personal information is used for various business purposes, including:

Fulfilling the purpose for which it was provided.
Sending notifications, event registrations, and other alerts.
Enhancing our Website and its content.
Conducting research and development.
Sending marketing materials and promotional offers.
Processing job applications.
Protecting the rights and safety of Santiago Strategies LLC, its customers, and others.
Complying with legal obligations or government requests.
Facilitating business transactions such as mergers or asset transfers.
Sharing Personal Information

Over the past twelve months, we may have:

Sold or disclosed personal information for business or commercial purposes.
Shared information with Santiago Strategies LLC affiliates and related entities.
Disclosed data to third parties with your consent or to provide products/services.
Partnered with vendors for website maintenance, marketing, and communications.
We do not intentionally collect, disclose, or sell data of minors.

Your Rights and Choices

As a California resident, the CCPA provides certain rights regarding your personal information:

Access: Request details about the personal information we hold, its sources, purposes, and disclosures.
Deletion: Request the deletion of your personal information, subject to certain exceptions.
Opt-out: Direct us not to sell your personal information.
Non-discrimination: We will not discriminate against you for exercising your CCPA rights.
Exercising Your CCPA Rights

Contacting Us
To exercise your CCPA rights:

Call us at 1 (877) 734-6912.
Email us at [email protected].

Requests can be made for yourself or your minor child, or through an authorized agent with written permission. The agent must confirm their identity and authorization. Without proper verification, we may deny the request.

Information Access and Portability
Once your request is verified, we will disclose:

Categories and specific pieces of personal information collected.
Sources of information.
Business or commercial purposes for collecting/selling information.
Third parties with whom information was shared.
Distinct lists of sales and disclosures for business purposes.

Deletion Rights
You may request deletion of your personal information, with some exceptions. For example, we may retain information to comply with legal obligations or complete transactions.

Response Time
We aim to respond to verified consumer requests within 45 days. In certain cases, it may take up to 90 days. We will notify you of any delays and reasons. Responses cover the 12-month period preceding the request.

Processing verified requests is free unless they are excessive or unfounded. If a fee is necessary, we will inform you and provide an estimate.

Non-Discrimination
We ensure equal treatment regardless of exercising CCPA rights.

Privacy Policy Updates
Our Privacy Policy may change. We reserve the right to update it as needed. Changes will be posted on this page. Please review periodically.

Contact Us
For questions or concerns about our Privacy Policy or data practices, contact us at:

Phone: 1 (877) 734-6912
Email: [email protected]
Address: Santiago Strategies LLC, 1308 Stearman Ct Ste #3, Orlando, FL 32825